Dimarzio tech support MIA?

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Offline RayBarbeeMusic

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Dimarzio tech support MIA?
« on: January 04, 2021, 08:53:33 pm »
Anyone tried to reach them recently?  I've been calling and leaving messages for over a month, no one ever answers the phone or returns messages.

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Offline marcwormjim

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Re: Dimarzio tech support MIA?
« Reply #1 on: January 05, 2021, 09:54:51 am »
Dimarzio has an enormous backlog of orders to fulfill and emails to answer - Last I heard, retailers were waiting on June 2020 orders with zero updates.

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Offline sveto

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Re: Dimarzio tech support MIA?
« Reply #2 on: January 05, 2021, 02:02:24 pm »
OMG...

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Offline darkbluemurder

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Re: Dimarzio tech support MIA?
« Reply #3 on: January 06, 2021, 04:09:27 am »
I noticed that with many retailers various models are out of stock, e.g. nobody stocks a Liquifire at the moment. Hope they get back on track soon.
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Offline buddroyce

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Re: Dimarzio tech support MIA?
« Reply #4 on: January 06, 2021, 04:15:25 pm »
I haven't tried contacting them but I wouldn't be surprised if they're extremely short staffed during this whole pandemic thing.
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Offline RayBarbeeMusic

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Re: Dimarzio tech support MIA?
« Reply #5 on: January 08, 2021, 07:57:50 pm »
Almost seems like they've stopped production.

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Offline buddroyce

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Re: Dimarzio tech support MIA?
« Reply #6 on: January 10, 2021, 12:21:42 am »
Almost seems like they've stopped production.

I wouldn't be surprised if that was the case. Although I wish there was some mention of the suspension of operations somewhere.
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Offline alexh9

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Re: Dimarzio tech support MIA?
« Reply #7 on: January 10, 2021, 12:56:05 am »
I've heard that they stopped production for a few months, but have been getting back to work recently, slowly fulfilling orders. A bunch of dealers have been backordered for months.