Dimarzio tech support MIA?

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Offline RayBarbeeMusic

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Dimarzio tech support MIA?
« on: January 04, 2021, 08:53:33 PM »
Anyone tried to reach them recently?  I've been calling and leaving messages for over a month, no one ever answers the phone or returns messages.

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marcwormjim

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Re: Dimarzio tech support MIA?
« Reply #1 on: January 05, 2021, 09:54:51 AM »
Dimarzio has an enormous backlog of orders to fulfill and emails to answer - Last I heard, retailers were waiting on June 2020 orders with zero updates.

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Offline sveto

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Re: Dimarzio tech support MIA?
« Reply #2 on: January 05, 2021, 02:02:24 PM »
OMG...

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Offline darkbluemurder

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Re: Dimarzio tech support MIA?
« Reply #3 on: January 06, 2021, 04:09:27 AM »
I noticed that with many retailers various models are out of stock, e.g. nobody stocks a Liquifire at the moment. Hope they get back on track soon.
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Offline buddroyce

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Re: Dimarzio tech support MIA?
« Reply #4 on: January 06, 2021, 04:15:25 PM »
I haven't tried contacting them but I wouldn't be surprised if they're extremely short staffed during this whole pandemic thing.
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Offline RayBarbeeMusic

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Re: Dimarzio tech support MIA?
« Reply #5 on: January 08, 2021, 07:57:50 PM »
Almost seems like they've stopped production.

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Offline buddroyce

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Re: Dimarzio tech support MIA?
« Reply #6 on: January 10, 2021, 12:21:42 AM »
Almost seems like they've stopped production.

I wouldn't be surprised if that was the case. Although I wish there was some mention of the suspension of operations somewhere.
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Offline alexh9

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Re: Dimarzio tech support MIA?
« Reply #7 on: January 10, 2021, 12:56:05 AM »
I've heard that they stopped production for a few months, but have been getting back to work recently, slowly fulfilling orders. A bunch of dealers have been backordered for months.

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Offline Guitar74

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Re: Dimarzio tech support MIA?
« Reply #8 on: March 05, 2021, 03:39:54 PM »
I think being in N.Y. has a lot to do with it as they got hit VERY hard and by way of that had some of the strictest Covid restrictions.   What's crazy is I just looked at a graph from the states that are the strictest to the least strict. It seems this virus is going to do what it is going to do regardless of what we try and do to prevent it spreading. That's the chaos theory of nature for you. I'll be glad when it's in our rear view mirror. I too have noticed the lack of availability and am jonesing for some new pups for a couple of axes.
« Last Edit: March 05, 2021, 03:43:37 PM by Guitar74 »
If you're having one of those days where everyone is on your case and is just getting on your nerves, it's probably not everyone else

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Offline DavidSchwab

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Re: Dimarzio tech support MIA?
« Reply #9 on: March 06, 2021, 06:45:24 PM »
Yes, they were shut down for a while. Much of NYC was.


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Offline Guitar74

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Re: Dimarzio tech support MIA?
« Reply #10 on: March 10, 2021, 12:01:23 PM »
Kind of what I figured.
If you're having one of those days where everyone is on your case and is just getting on your nerves, it's probably not everyone else

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Offline Guitar74

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Re: Dimarzio tech support MIA?
« Reply #11 on: March 30, 2021, 10:48:33 AM »
It seems that things are getting back to normal. I sent them a product request and they got back to me within a few hours
If you're having one of those days where everyone is on your case and is just getting on your nerves, it's probably not everyone else

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Offline buddroyce

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Re: Dimarzio tech support MIA?
« Reply #12 on: April 02, 2021, 01:10:25 PM »
It seems that things are getting back to normal. I sent them a product request and they got back to me within a few hours

That's great to hear!
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Offline RayBarbeeMusic

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Re: Dimarzio tech support MIA?
« Reply #13 on: April 11, 2021, 08:55:40 PM »
Still cannot reach them and they do not return messages.  Sucks because they used to be very available and a great resource.

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Offline Guitar74

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Re: Dimarzio tech support MIA?
« Reply #14 on: April 16, 2021, 03:57:48 PM »
Sorry to hear that your experience with them was the the opposite of mine.
If you're having one of those days where everyone is on your case and is just getting on your nerves, it's probably not everyone else